Cello are flying for a number of high quality European Tour Operators and we promise to do our best to help you have a perfect start and finish to your holiday. On this page we will do our best to answer your questions about flying with us including baggage allowance, wheelchair assistance and so on.

If there are any questions we don’t answer on this page we ask that you contact your tour operator.

Dublin Airport - Terminal One

Cork Airport - Main Terminal

Shannon Airport - Main Terminal

Knock Airport - Main Terminal

City of Derry Airport - Main Terminal

The standard free hold baggage allowance is one piece of luggage per person with a maximum weight of 20kg. Excess baggage is charged at €10 per kilogram. No bag can weigh more than 32kg. If there is more than one person on a booking you can share your baggage allowance with other members of your party. You can take one piece of hand luggage with maximum dimensions of 55x30x20cm on a Cello Airlines flight.

You must make a request to carry extra baggage or sports equipment via your tour operator. Payment for these items will be made at the airport and all such items are carried subject to load on the day. Prices shown are each way.

Bikes, handlebars turned sideways, pedals removed or sideways, tyres deflated and packed in appropriate bike bag: €50 / £40 each way subject to space and weight on the day.

Windsurfers: €50 / £40 each way subject to space and weight on the day.

Golf Clubs: €50 / £40 each way subject to space and weight on the day.

Musical Instruments, Instruments must be packed in a secure case and will be carried in aircraft hold: €20 / £20 each way subject to space and weight on the day.

Extra Bag (up to 20kg) - €80 / £75 each way subject to space and weight on the day.

Infants get a free 10kg baggage allowance you can also take a collapsible pushchair and car seat for free and you can usually take this to the boarding gate.

Buggies and pushchairs are not designed to be carried in aircraft holds unless they are packed in suitable carrying cases.  We will not be liable for any damage caused to your buggy or pushchair unless it is properly packed in a secure carrying bag or box.   We strongly advise that you don't bring your gold plated designer buggy with alloy wheels but instead bring a cheap second hand buggy that will stand up to the rigours of being manhandled on and off the aircraft.

Pets are not allowed to be carried on our flights.

Seating will generally be allocated at check in and if you check in together then almost certainly you will be sat together. We will always do our best to ensure that families are sat together and children under the age of 12 will always be sat with their responsible adult.

Where we have chartered the aircraft to a tour operator then sometimes the tour operator will manage the pre-seating, in this case we will work with the tour operator to ensure you get the seats you have requested.

You must advise your tour operator when booking if any special assistance is required.

You must advise your tour operator when booking if any special assitance is required.

You may carry small gaseous oxygen on air cylinders for medical use but you must receive confirmation from the airline that the item is accepted. Cylinders must be no more than 5kg per cylinder and valves and regulators must have necessary safety devices.

A simple selection of food and drink for your journey. Cash (Euros) only, credit cards are not accepted.

To view our on board service menu please click here.

There is currently no WiFi on our Cello Holiday Flights.

There is no online check-in facility for any Cello flights. We recommend you check in at least 2 hours before departure at the designated check-in desks which will be shown on the airport departure boards. Check-in will close promptly 45 minutes before the flight is scheduled to depart. It is your responsibility to ensure you are at the desk in sufficient time for check-in formalities to be completed, remember airports are busy places and if you plant to turn up just 45 minutes before departure you will probably miss your flight. Check-in will normally open 3 hours before scheduled departure.

We value your comments good and bad.  Please email us at: customerservices@flycello.com

It would be helpful if you confirm the flight number, route and date of travel plus your contact details.

We will endeavor to provide an initial response to all comments within 72 hours.

If you have experienced a flight delay or problems with your baggage please complete this form in order to register your claim.

Lost, delayed and damaged baggage

If you find your bag is delayed when you arrive at your destination you must report it to the handling agent and complete a PIR (property irregularity report) at the airport.

In the majority of cases, your baggage will have been delayed rather than lost and will then normally be delivered by courier to your advised address. Please ensure you take the handling agents contact details and you can then contact them if you have not received your baggage within 24 hours.

Essential Items

If your bags have not been returned to you after 24 hours then we realise you may need to purchase essential items (toiletries and basic clothing), we will reimburse up to €25 per person, per day, for up to three days (€75 max).  This only applies when you are away from your home address. To claim the money back please keep all receipts and post them to Customer Services, Cello Aviation Ltd, Gill House, 140 Holyhead Rd, Birmingham B21 0AF,  United Kingdom.

Your claim is only valid if you are away from home and have proof of all expenses incurred.

Damaged Baggage

If your bag is damaged then please write to Customer Services within seven days of receiving your baggage including the PIR, details of the damage including photographic evidence and a written estimate to repair or replace.

We advise you check your insurance policy to see what is provided for lost or damage baggage.

If you have any further comments or questions about delayed, lost or damaged baggage then please email: customerservices@flycello.com.

If you have any doubts about your suitability to fly or if you have had any complications while pregnant please speak to your doctor before booking your flights.

Expectant mothers are free to fly up to 28 weeks of pregnancy. Once an uncomplicated pregnancy reaches its 28th week we require expectant mothers to carry a ‘fit to fly’ letter completed by their midwife or doctor.

We do not allow expectant mothers to fly beyond the end of the 34th week of pregnancy.

Please follow this link from the Royal College of Obstetricians and Gynaecologists  link https://www.rcog.org.uk/en/patients/patient-leaflets/air-travel-pregnancy/    for a useful leaflet on flying when pregnant.

Your Journey Starts Here

Travelling for business or leisure? Get in touch with our expert staff who can provide you with a tailored quotation.
For further information contact the Cello Commercial office at charters@flycello.com.

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